Job Details of Travel Consultant:
Company:
World Travel Inc
Job title:
Travel Consultant
Location:
Leola, PA 17540
#Travel Consultant Job Description:
World Travel, Inc., one of the nation's largest travel management companies is seeking full-time corporate Travel Agents with Apollo and Sabre experience for positions at our RES center located in Leola, PA.
#Primary Responsibilities:
1:Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
2:Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
3:Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
4:Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
5:May build airline reservation system profiles for use with a specific group of travelers.
6:Achieves individual and contractual service level goals related to telephone, quality, and productivity.
7:Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
8:Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
9:Moves market share for BCD Travel preferred suppliers.
10:Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately.
11:Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.
12:Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.
13:Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
#Job Experience And Requirements:
1:Ability to work nights and weekends when needed or scheduled.
2:Demonstrated internet research skills for customer information.
3:Proficiency on specified GDS.
4:Demonstrated professional customer service skills.
5:Achieve established office goals for measurable accuracy.
6:Above average productivity level (subject to management assessment for off-the-phone projects).
7:Strong domestic knowledge and basic international knowledge.
8:Minimum of four (4) + years active corporate Travel Consultant experience in the past 6 years.
#Salary: Pay is $16.00/H.
#Contact Information:
Beryl
Leola, PA 17540
Email to:Beryl@gmail.com
Fax: (800) 601-7540
Phone: (800) 601-7540
