1. Three years of experience supervising staff providing support to users of information systems which are similar in nature and complexity to those operated by the County; or,
2. three years of experience as a Departmental Data Processing Specialist, Senior which included the design of training programs and management of systems and programming projects; or,
3. three years of experience as an EDP Systems and Programming Analyst, Senior or EDP Office Automation Coordinator, Supervisor which included the design of training programs; or,
4. two years of experience as a Departmental Data Processing Manager; or,
5. one year of experience as a Departmental Data Processing Manager, Senior; or,
6. a combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.
Knowledge of: practices and principles of personnel management and budget administration; practices and principles of systems and procedures analysis and design as applied to computerized information systems; computer applications systems development procedures; basic principles of data base design and of data communications; generally accepted principles of government accounting and auditing; current and emerging computer network hardware and software technology.
Job Description: This is a single-position, management class. The employee in the position directs a staff responsible for providing a variety of support services to departmental data processing staff and to departmental personnel using a broad range of automated information systems. The services provided by the Customer Support section include training and problem solving to assist computer users; evaluating software and hardware products and advising on their selection, and assisting with the installation, configuration and maintenance of computer hardware and software. This position is distinguished from EDP Technical Support Manager and Network Operations Manager by its focus on design and support of application systems and user access to the systems.
About Salary: N/A
Definition: Under general direction, plans and directs the activities of the Customer Support Section of the Technical Services Division of the General Services Department; coordinates the activities of County departments in the development, use, and maintenance of computer applications; and acts as the Division head as assigned; and performs related duties as required.