Eligibility Worker I:
1. Equivalent to graduation from high school and two years of responsible office experience in a contemporary computerized environment, which included considerable public contact responsibilities; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
College coursework may be substituted for the required experience on a year-for-year basis.
Eligibility Worker II:
1. Twelve months as an Eligibility Worker in the State of California; or,
2. a combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
Knowledge of:
Eligibility Worker I: Working knowledge of standard office procedures; work and time management techniques; public contact and communication techniques.
Eligibility Worker II: Considerable knowledge of regulations and procedures governing eligibility determination and granting of aid for assigned program area; interviewing techniques; effective techniques for dealing with people of diverse socioeconomic backgrounds and temperaments, as well as hostile and uncooperative clients; services provided by the County; social service organizations; record maintenance and review; case management techniques.
Job Description: Eligibility Worker I: This is the entry level of this series. Incumbents attend training sessions to learn regulations, work procedures, forms, and structured public contact techniques. Upon completion of classroom training, they are placed in a unit where on-the-job training experience is gained to attain and demonstrate competency in the knowledge and abilities needed for promotion to the full-performance level, Eligibility Worker II. Eligibility Worker I is distinguished from Eligibility Worker II by the need for immediate supervision.
Eligibility Worker II: This is the full-performance working level in the series. This class is distinguished from Eligibility Worker III by the latter's regular assignment to lead the work of others, perform technical audit and case reviews, participate in administrative hearings, or perform temporary assignments in a variety of aid programs requiring an advanced level of technical expertise.